Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-12-22
Person
5
5
0
Review of Outpatient Team 3
22nd December 2023
Everyone was kind helpful and efficient
Suggested improvements
All good
Queen's Hospital
2023-12-22
Person
1
5
0
Review of Queen’s - Accident & Emergency
22nd December 2023
The quality of care was extremely poor. One night I was only administered 1 of my pain relief when I should have been administered it 3 times. I would buzz my alarm to request pain relief, for someone to come turn it off and be told I’m not a priority nurses are working their way round and wil coem to me when needed. I was waiting 2 hours for help. My cannula was leaking and I was dehydrated therefore left hours without hydration and my lips are soo damaged and blistered because of this.
Nurses seem to be extremely over worked and stressed therefore lack the quality needed.
Suggested improvements
Have more nurses and staff to support with medication and better forms of communication.
Queen's Hospital
2023-12-22
Person
1
5
0
Review of Queen’s - Accident & Emergency
22nd December 2023
We waited in a long corridor for 20 hours to see a doctor with NO communication from staff of how h long the wait.
We asked twice why the delay, answer busy.
They lost my file twice in a mountain of files on a table, I felt sorry for the nurses.
Finally saw doctor after 35hrs DISGUSTING.
Why not have ticket number so you new your position in the queue.
Suggested improvements
Sort out the terrible queue for A & E, have some form of numbering system so you can tell how long you may have to wait.
Why have a highly qualified nurse doing admin duties of finding patient folders, filing etc, what a waste of staff time.
Sort out terrible corridor to wait in for 20hrs.
Queen's Hospital
2023-12-22
Person
2
5
0
Review of Queen’s - Accident & Emergency
22nd December 2023
Referred to hospital for stroke/ detached retina by 111, lost sight in one eye. Had mri, ct, X-ray, ecg and bloods and told I had no stroke but at no time was my eye looked at. No explanation of the results just there was no stroke and told to speak to GP about ophthalmology referral, it was a Saturday and no GP service until Monday. Went to Moorfields accident and emergency who diagnosed a retinal artery occlusion. They explained everything at every stage. It’s scary to think the 111 service thinks you may have a detached retina, it was never checked at Queen’s, no explanation as to why they wouldn’t check and I was left scared to fend for myself.
Suggested improvements
Listen to the patient, explain the tests and results and don’t leave the patient scared and concerned,
Queen's Hospital
2023-12-22
Person
3
5
0
Review of Queen’s - Accident & Emergency
22nd December 2023
Overall our experience was acceptable. Initially we had difficulty finding out where to go, poor signage, and who to speak to, again few signs to know who to ask for help, and there wasn’t much update on our situation and what to expect
Our view was that the system is not set up to deal with the quantity of people requiring help but the staff continued as best they could
Suggested improvements
Perhaps the elderly people could be segregated in a seperate area?
They appeared to be the biggest number of patients in a&e when we were there and needed similar help.
However, it wasn’t very dignified for them to be kept in a corridor and certainly not restful with other trollies and people being manoeuvered around them.
Queen's Hospital
2023-12-22
Person
5
5
0
Review of Outpatient Team 1
22nd December 2023
Went to fracture clinic . Treated within 10 minutes and discharged
Suggested improvements
Nothing
Queen's Hospital
2023-12-22
Person
4
5
0
Review of Queen’s - Accident & Emergency
22nd December 2023
Too many nurses and doctors not communicating with each other
Suggested improvements
Different doctors to liase better and keep patient informed.
Queen's Hospital
2023-12-22
Person
1
5
0
Review of Queen’s - Accident & Emergency
22nd December 2023
From the paramedics to the nursing stuff the experience was not pleasant at all and this is not the first time I have had these kind of experiences at Queens. One nurse told me to get off the bed and sit on the wheelchair I was puzzled as I needed assistance to do what she was asking me to do. This was shocking
Suggested improvements
We understand that the stuff is overworked but this is not the patients fault, when we come in the hospital, we expect to be treated like human beings. Many people are dying because of this kind of behaviour that we are experiencing in hospitals.
Queen's Hospital
2023-12-22
Person
5
5
0
Review of Sahara Ward B
22nd December 2023
No complaints here. Treated very well. Nurse Bruno great guy
Suggested improvements
N/a
Queen's Hospital
2023-12-22
Person
5
5
0
Review of Outpatient Team 4
22nd December 2023
Doctor was very pleased with my progress and answered all my questions completely
Suggested improvements
Nothing